This document is a detailed user guide for the MyGroupama online portal, specifically focused on the Groupama Vita health insurance. It explains how clients can register, access, and fully utilize the digital platform for managing their health insurance policies and claims.

Key Contents:

• Registration Instructions: Step-by-step guide for creating a profile using an active policy or health card number, followed by email confirmation.

• Portal Access: How to log in securely and navigate the main dashboard.

• Main Features:

  • Digital Health Card: View insurance packages and coverage limits.

  • Book an Appointment: Find medical facilities by city and name; schedule consultations.

  • Online Consultations: Guide for using the Healee mobile app and entering the voucher code for up to 3 consultations per year.

  • Useful Documents: Access to general conditions, claim forms, and user instructions.

  • Personal Profile Management: Update contact details and password.

• Filing Claims:

  • How to submit reimbursement requests directly from the client profile.

  • Attaching required documents such as medical records, invoices, and payment proofs.

  • Monitoring claim status and uploading additional documents if needed.

• Children’s Profiles:

  • Child profiles are auto-linked to the parent’s account.

  • Parents can manage claims, appointments, and coverage visibility for insured children.

This guide is designed for Groupama clients in Bulgaria, helping them easily navigate the digital portal for a smooth, paperless health insurance experience.