ETA 802.002 – Technical Communication: Foundational Communication Standards for Electronics Technicians
ETA 802.002 is a foundational technical communication standard developed by the Electronics Technicians Association International (ETA) for individuals working in the electronics field. This standard focuses on essential communication skills that electronics technicians need to effectively document work, interpret technical information, and communicate with colleagues, supervisors, and clients.
As electronics technologies continue to evolve, clear and accurate communication remains critical for successful troubleshooting, repair, and system integration. ETA 802.002 provides the basic framework to ensure technicians can convey technical information with precision and clarity.
The purpose of ETA 802.002 is to equip entry-level electronics technicians with the ability to read, write, and communicate technical information related to electronic systems and components. This includes documenting service and repair activities, understanding technical manuals and schematics, and providing clear explanations of issues and solutions.
This standard forms a critical foundation for technicians starting their careers in electronics and supports ongoing professional development.
Technical Documentation
Technicians must be able to create and maintain accurate records such as service reports, repair logs, inspection checklists, and parts usage documentation.
Interpreting Technical Manuals and Schematics
ETA 802.002 ensures technicians can read and understand component datasheets, wiring diagrams, circuit schematics, and operational manuals to perform diagnostics and repairs effectively.
Communication with Team Members and Supervisors
Professionals learn to communicate technical findings, repair steps, and equipment status clearly and concisely to peers and supervisors.
Customer Communication
The standard emphasizes the importance of explaining technical issues, repair timelines, and operational instructions to customers in accessible language.
Work Order and Service Ticket Management
Technicians are trained to handle documentation workflows including work orders, repair authorizations, and billing descriptions, ensuring completeness and accuracy.
Safety and Compliance Communication
ETA 802.002 includes documenting adherence to safety procedures, regulatory guidelines, and company policies in all technical communications.
ETA 802.002 is applicable to:
Electronics repair technicians
Manufacturing and assembly line technicians
Maintenance and field service technicians
Technical support personnel in electronics industries
Apprentices and entry-level electronics professionals
This standard is designed for:
New electronics technicians entering the workforce
Students in vocational or technical electronics programs
Professionals preparing for ETA certification exams
Technicians seeking to improve communication skills for career advancement
Clear and effective communication is essential to avoid misunderstandings, ensure quality workmanship, and promote safety in electronics work. ETA 802.002 provides technicians with the foundational skills to document their work accurately, collaborate efficiently, and serve customers professionally.
ETA 802.002 – Technical Communication sets the groundwork for effective communication in the electronics technician profession. It prepares individuals to handle technical documentation, interpret complex information, and communicate confidently across teams and with customers—forming an essential skill set for success in the evolving electronics industry.
DownloadIf you don't see the PDF file click on this link »